Only the German version is legally binding. Translations are for understanding.

General Terms and Conditions

Version: 22 September 2026

> Only the German version of these terms is legally binding. This translation is provided for understanding.

1. Scope and customers

  1. These General Terms and Conditions apply to the use of GoodWorkshop Cloud (the “Service”), offered by roleALPHA GmbH, Aschergasse 34, 1130 Vienna, Austria (“we”).
  1. The Service is offered exclusively to entrepreneurs within the meaning of § 1 of the Austrian Commercial Code (UGB) (“Customer”). By registering, the Customer confirms that the contract is concluded for their business. We do not conclude contracts with consumers within the meaning of the Austrian Consumer Protection Act (KSchG); the provisions of the KSchG and of the Distance and Off-Premises Business Act (FAGG) therefore do not apply.
  1. The person who carries out the registration or order confirms that they are entitled to represent the Customer. This confirmation is obtained during registration.
  1. Deviating terms and conditions of the Customer apply only if we have expressly agreed to them.
  1. These terms apply exclusively to GoodWorkshop Cloud. Self-hosted versions of GoodWorkshop, and versions provided as source code, are governed by the licence terms published for them.

2. Conclusion of contract and trial period

  1. The contract is concluded when the Customer completes the registration and confirms it using the link sent by e-mail.
  1. The first 14 days from that confirmation are free of charge (“trial period”).
  1. After the trial period has ended, continued active use of the Service requires a payment method on file. Without one, existing content can still be read and exported, but not changed.
  1. Where deviating conditions are agreed as part of an individual offer, those conditions take precedence over these terms.

3. The Service

  1. We provide GoodWorkshop as software over the internet (software as a service). The Service supports in particular the planning and running of workshops, the collaborative editing and sharing of content, and — where available — connecting AI applications and other systems through interfaces such as MCP.
  1. The specific scope of functions follows from the current service description and, where applicable, from an individual offer.
  1. We strive for high availability of the Service but do not owe any particular minimum availability unless expressly agreed otherwise. We announce planned maintenance in advance where possible; the announcement is made within the Service.
  1. We may develop the Service further, technically and functionally. Functions may be changed, added to or replaced, provided that the agreed core of the Service is not substantially impaired.
  1. Temporary restrictions may arise in particular from necessary maintenance, security measures, force majeure or disruptions outside our control.

4. Prices and billing

  1. On conclusion of the contract, the prices shown on the GoodWorkshop pricing page apply, unless something else has been agreed individually. Clause 4.8 governs later changes. All prices are net, plus any statutory value added tax.
  1. Depending on the chosen plan, billing is in particular per active member or per workshop created.
  1. An “active member” is a person assigned to the Customer’s workspace as a billable member. Users expressly designated in the relevant plan as free guests, or as comparable non-billable users, are not active members.
  1. Where billing is per active member, the amount is calculated pro rata by the day, according to the duration of membership in the relevant billing month. Where billing is per workshop created, each workshop counts once, in the month it was created.
  1. A change of billing model takes effect on the first day of the following month.
  1. Billing is monthly in arrears. Invoices are provided electronically or sent to the billing address given by the Customer.
  1. Customers established in another EU member state provide their valid VAT identification number. The invoice is then issued without value added tax and the tax liability passes to the Customer (reverse charge). The Customer informs us without delay of any change to their VAT identification number. Without a valid VAT identification number we cannot issue an invoice to such a Customer; billing for the month concerned is held until the matter is resolved.
  1. We may change prices for future use of the Service. Price changes are notified to the Customer at least six weeks before they take effect and take effect at the earliest on the first day of a month. If the price for an existing service increases, the Customer may terminate the contract, up until the change takes effect, with effect from the date the change takes effect.

5. Payment

  1. Payment is made using the payment methods offered within the Service. We use a payment service provider to process payments; the payment method is entered on a page operated by that provider. We neither collect nor store payment details.
  1. The invoice states the day on which the amount will be collected using the payment method on file. At least two days lie between the invoice and the collection.
  1. If a payment fails, we may attempt it again and will inform the Customer.
  1. If a due payment remains outstanding despite being due and despite corresponding information, we may first restrict use of the Service to read access. After an unsuccessful reminder, we may temporarily block access to the Service. Even during such a block, the Customer’s content remains exportable. The block ends as soon as the outstanding payment has been received.
  1. In the event of late payment, the statutory default interest for business transactions applies (§ 456 UGB).

6. Term and termination

  1. Unless agreed otherwise, the contract runs for an indefinite period.
  1. Either party may terminate the contract with effect from the end of any calendar month. The Customer can give notice within the Service.
  1. The right to terminate for cause remains unaffected. Cause exists in particular where a party seriously breaches material contractual obligations despite a reasonable period having been set, or where the Customer uses the Service unlawfully or abusively.
  1. After the contract has ended, the Customer can read and export their content for a further 30 days. Section 9 remains unaffected.

7. The Customer’s obligations

  1. The Customer is responsible for administering their users and access rights and ensures that credentials are appropriately protected.
  1. The Customer informs us without delay upon becoming aware of unauthorised use of their access.
  1. The Customer must not use the Service for unlawful content or purposes, nor in a way that impairs the security, integrity or availability of the Service or its use by other customers.
  1. The Customer is responsible for ensuring that the content they bring into the Service may lawfully be processed and does not infringe third-party rights.
  1. The Customer must not take measures aimed at circumventing technical protection measures of the Service or at gaining unauthorised access to systems, data or areas belonging to other customers.

8. AI, MCP and external services

  1. GoodWorkshop may provide interfaces through which the Customer can connect external applications, AI systems or other services to GoodWorkshop, in particular via the Model Context Protocol (“MCP”) or comparable interfaces.
  1. Which external systems are connected, if any, is in principle decided by the Customer or by a user they have authorised to do so. Such a connection can never hold more rights than the user who established it.
  1. When an external integration is used, data may be transmitted to the respective external service in accordance with the configuration made by the Customer. The external provider’s own contractual and data protection terms may apply to their processing.
  1. Where an external service is not operated by us or expressly provided as part of GoodWorkshop, we accept no responsibility for its availability, operation or results.
  1. Content generated automatically or with the help of artificial intelligence may be incorrect or incomplete. The Customer must check it on their own responsibility, in line with its intended use.
  1. Where we ourselves use external AI services to provide the Service and have personal data processed on the Customer’s behalf in doing so, their use is governed by the data processing agreement and the sub-processors named there.

9. The Customer’s data and content

  1. Content brought into GoodWorkshop by the Customer remains attributed to the Customer or to the respective rights holders. We acquire no ownership of that content through the use of GoodWorkshop.
  1. For the term of the contract, the Customer grants us the non-exclusive rights that are technically necessary to store, reproduce, transmit, display and otherwise process their content, to the extent required to provide the Service.
  1. The Customer warrants that they hold the rights and permissions required for the use and processing of their content.
  1. Where we process personal data on the Customer’s behalf, the data processing agreement applies in addition. In all other respects our privacy policy applies.
  1. The Customer can export their content during the term of the contract using the functions provided for that purpose.
  1. After the contract has ended, we delete the Customer’s data within 30 days, unless statutory retention obligations or other legal grounds prevent deletion.
  1. Backup copies may persist for a limited further period due to technical backup and restore cycles, for at most twelve months. They are not used productively and are removed as part of the regular deletion cycles.

10. Rights in GoodWorkshop

  1. All rights in GoodWorkshop, in particular in the software, user interface, documentation, trade marks and other content provided by us, remain with us or with the respective rights holders.
  1. For the term of the contract, the Customer receives a simple, non-exclusive and non-transferable right to use the Service, within the agreed scope, for their own business purposes.
  1. Rights in components provided under open source or other third-party licences are governed exclusively by the licence terms applicable to them.

11. Warranty

  1. We warrant that the Service substantially has the agreed functionality.
  1. The Customer informs us of defects in an appropriate manner and enables us to investigate and remedy them.
  1. We may remedy defects at our choice, in particular by rectification, by providing a workaround or by replacing the affected function, to the extent this is reasonable for the Customer.
  1. Warranty claims become time-barred, to the extent legally permissible, twelve months after the claim arises. § 924 ABGB does not apply in business transactions, to the extent this can validly be agreed.

12. Liability

  1. We are liable without limitation for damage caused intentionally, for personal injury, and in other cases in which a limitation of liability is legally impermissible.
  1. For damage caused by gross negligence we are liable in accordance with statutory provisions. To the extent legally permissible, liability for gross negligence is limited in amount to the net fee paid by the Customer for the Service in the twelve months before the event giving rise to the damage.
  1. In cases of slight negligence our liability is excluded, to the extent legally permissible.
  1. To the extent legally permissible, we are not liable for indirect damage, consequential damage or lost profit.
  1. In the event of loss of Customer data, our liability is limited, to the extent legally permissible, to the reasonable effort of restoring the data from the backups we maintain in accordance with the contract, or from the backups available to the Customer.
  1. The above limitations of liability apply accordingly in favour of our legal representatives, employees and vicarious agents.

13. Data protection and data security

  1. We take appropriate technical and organisational measures to protect the data processed through GoodWorkshop.
  1. Where GoodWorkshop processes personal data on the Customer’s behalf, the applicable data processing agreement forms part of the contract.
  1. The Customer remains responsible for the lawfulness of the processing of personal data they initiate, to the extent that they are the controller under data protection law.

14. Changes to the Service and to these terms

  1. We may change these terms where this is necessary or appropriate because of a change in the law or in case law, technical or security-related developments, changes to the Service, or comparable objective reasons.
  1. Changes must not unreasonably shift the contractual balance to the Customer’s disadvantage and must not fundamentally alter the essential character of the agreed service.
  1. We inform the Customer of changes at least six weeks before they are intended to take effect. The version agreed to is recorded at registration; every announced version states the day from which it is to apply.
  1. Where a change alters the Customer’s rights or obligations more than insignificantly, the Customer may terminate the contract up until the change takes effect.
  1. Changes that operate exclusively in the Customer’s favour, that are purely editorial, or that are required by mandatory statutory provisions may be made without observing the above period, to the extent legally permissible.

15. Final provisions

  1. Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules of private international law.
  1. To the extent legally permissible, the exclusive place of jurisdiction is the court having subject-matter jurisdiction for 1130 Vienna.
  1. Should individual provisions of these terms be or become wholly or partly invalid or unenforceable, this does not affect the validity of the remaining provisions.
  1. Individual agreements between us and the Customer take precedence over these General Terms and Conditions.
  1. These terms are also provided in other languages. Only the German version is authoritative and legally binding; translations are provided for understanding.